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Wouldn't it be nice if you could pick up the phone and dial a technical specialist directly who could answer your technical query straight away?
No having to give all your personal details to a technically illiterate teenager, no talking to three people consecutively who don’t understand your problem, no fighting to talk to someone who understands what you are talking about.
That’s the problem with modern help-desks - they are run to minimise costs, not to fix your problem ASAP.
Here’s where ST-FOUR can help. We run a different kind of help-desk. We assign two technical representatives to you - the same two technicians who you would work with you on any on-site project work. That way you not only know that the people you are calling will not only know the answer to your query but they will also know your individual IT set up as well.
Yes, you can monitor your support calls on-line - however, all you need to do to raise a call if ring or email your primary contact directly and your support call is dealt with straight away.