Not just an Insurance Policy

Good IT support should flex around your business, not the other way round. At ST-FOUR, our managed service and technical support offering is built on that idea. Support for all of our partners’ products, delivered through flexible contracts and backed by SLA agreements that suit the way you work.

Whether you need help with a single product or want to hand over your whole IT environment, you pay for the support you need, when you need it, rather than an insurance policy you hope never to use.

Flexible contracts that grow with you

No two businesses are the same, so we don’t believe in a single, fixed support package. Our contracts can cover anything from one product through to a fully outsourced, hosted contract for all of your IT systems.

Your needs will change, and your contract can change with them. You can add new products and services to your support agreement at any time, and we can respond to changes in your IT environment even mid-contract. Every agreement is backed by SLAs designed to suit your business.

Log it your way, track it all the way

When something goes wrong, the last thing you need is a complicated process for reporting it. You can log a support call by phone, by email, or through our online helpdesk, whichever suits you at the time.

Once a call is logged, you can follow its progress through to resolution on our ITIL-compliant helpdesk, so you always know where things stand.

Remote support, wherever your people are

Our remote control software lets us support your systems and your users wherever they are located, keeping things simple for your users and IT environment.

Support and monitoring: fix it fast, spot it early

The best support call is the one you never have to make. That’s why our offering pairs reactive engineering support with proactive care, so problems are fixed quickly and, wherever possible, found before they affect your users.

• Remote Monitoring: we implement our on-site remote monitoring tool, which reports system issues so we can resolve them proactively and as quickly as possible.
• Health Check Days: pro-active care for your IT systems, helping to identify issues before they occur and keeping you on top of minor patches and bug fixes.
• Remote Support Tokens: remote break/fix engineering support, and a flexible way to cover small bodies of remote work, such as enhancements or administrative changes to a supported system.
• Out of Hours Support: tailored to your requirements, so you only pay for what you need, from an “insurance policy” level of cover through to a full out of hours service.

Together, monitoring and health checks keep your systems in good shape day to day, while tokens and out of hours cover are there to get you moving again if something does go wrong.

Build your own contract so you can make the most of it

The options above aren’t a fixed bundle. You choose the elements that fit your business and combine them into your own support contract. Alongside monitoring, health checks, tokens and out of hours cover, you can also buy Pre-Paid Support Days, which can be used as required for remote consultancy work.

No Support goes to waste

We want you to get full value from what you’ve paid for. As your renewal date approaches, we’ll contact you, and if you have any remaining support days or tokens, we’ll convert them into project days so you make the absolute most of your support investment.

Talk to us about your support needs

Since 2005, ST-FOUR has provided IT consultancy, services and support through in-house engineers trained to the highest levels of accreditation, with consultants and engineers located throughout the UK.

Don’t wait to get in touch to talk about building a support contract around your business, arrange a call now.